Welcome to BZOTech Support System

Thanks for your patience and for being an awesome customer!

If you have any queries or have any issues when using our products, please always make sure you start by checking the documentation included with the purchased item. The documentation for each product contains the majority of the information needed to use it. If you are unable to find the answer to your issue in our documentation, please submit a support request to our supporters.

Tips To Get Support Faster

To enable us to assist you more quickly, do ensure that your tickets contain the essential information:

Purchase code/order ID
Link to your site
WordPress site admin account
State your issue clearly
Screenshots of your issue
Language: English

Support Schedule

Working Hours:

Monday – Friday: 8:00AM to 5:30PM
Saturday – Sunday: Closed

Our time zone: GMT+7

Our supporter will check and reply to you within 12 – 24 hours on weekdays. In some cases, the waiting time can be delayed to 48 hours. During business hours (Monday to Friday), our help desk is monitored multiple times per day, and tickets are responded to in the order they are received. Tickets are sent on weekend days or public holidays will be processed next Monday or the next business day.

Support Policy

Item support includes:

Answering technical questions about item’s built-in features, functionality and supported third party assets.
Adding minor Custom CSS code not more than 3 queries
Assistance with reported bugs and issues
Help with included 3rd party assets bundled in our products

Item support does NOT include:

Item customization; code customization guide; add extra features that are not included in the product by default
Third-party assets which are not bundled in our products issues
Issues relating to hosting, server environment, or software